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Support

Here whenyour home needs us.

Raise a service request in under a minute, try a few quick checks, or talk to the team that installed your system.

Raise a request +91 95975 75785

How support works

  1. You reach out

    WhatsApp, call or the request form — tell us the system and what's happening.

  2. We understand the issue

    Our team reviews the details and may ask for a photo or short video.

  3. Guided fix or site visit

    We walk you through a fix, or arrange a technician visit when needed.

  4. Resolved & checked

    We confirm everything works and note it for future service.

  • WhatsApp

    Fastest way to share photos and videos of the issue.

    +91 95975 75785

    Chat now

  • Call us

    Mon – Sat, 9 AM – 7 PM

    +91 95975 75785 · +91 95975 75712

    Call now

  • Email

    For detailed requests, documents and follow-ups.

    support@sensorhomeautomation.in

    Send an email

  • Visit an office

    Chennai head office · Salem branch

    Mon – Sat, 9 AM – 7 PM

    Chennai Salem

Service request

Tell us what's wrong.We'll take it from there.

Choose the system and what's happening — your message is built as you go, ready to send on WhatsApp.

  1. 01 System
  2. 02 Status
  3. 03 Details
  4. 04 You
Which system needs attention?
What's happening?
Pick a system and status to continue

Opens WhatsApp with your message ready — nothing is sent from this page.

Sensor SupportWhatsApp · Mon – Sat, 9 AM – 7 PMPreview
Today

Hi Sensor, I need support.

now

Pick a system and status — your message builds here.

What happens next

  1. 1You send it on WhatsAppYour message arrives with the system and details filled in.
  2. 2We look into itOur team may ask for a photo or a short video to understand the issue.
  3. 3Fix or visitWe guide you through a fix, or arrange a technician visit if it's needed.

Prefer to talk?

Mon – Sat, 9 AM – 7 PM

+91 95975 75785

Quick fixes

Try thisbefore you call.

  1. 1Check that power is on to the gate motor (switch / MCB at the panel).
  2. 2Try the second remote, or replace the remote battery.
  3. 3Make sure nothing is blocking the safety sensors (photocells) across the gateway.
  4. 4If you need to open it now, use the manual release shown to you at handover — then call us.
  1. 1Look for an obstruction in the gate's path or debris in the track.
  2. 2Wipe the safety sensors — dust or a spider web can interrupt the beam.
  3. 3Note when it happens (opening / closing) and send us a short video.

These are first checks only. If you're unsure, don't open any equipment — contact us and we'll guide you.

FAQ

Questions,answered.

Use the request builder on this page to send the details on WhatsApp, call us, or email us. Mention the system, what's happening and your location — a photo or short video helps a lot.

Your name and address, the system (gate, home automation, CCTV or alarm), what is happening and since when, and if possible a photo or video of the issue.

Our offices are in Chennai and Salem, and our teams travel across Tamil Nadu. Tell us your district and we'll confirm the visit schedule.

Tell us what you have today and what you'd like to add — more cameras, another gate, lighting scenes — and we'll advise on the options after understanding your setup.

Operating guides are shared at handover. If you've lost yours, request a copy from the Downloads page or on WhatsApp.

Planning something new?

Support isn't only for problems — talk to us about adding cameras, another gate or smart lighting to your home.

Get a free quote WhatsApp us